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Karlstad Municipality

Introduction

ViroteaED is the result of an innovation procurement initiated by Karlstad Municipality and Digital Well Arena, where Virotea succeeded in winning the procurement. The challenge that Karlstad faced was about exploring the possibilities of using digital technology to create an understanding of life with various forms of cognitive impairment. The solution sought not only to be part of staff training, enable shared experiences simultaneously for several people and support different experiences based on different types of cognitive impairment, but also to be scaled up and developed incrementally over time. The digital service, ViroteaED, aimed to increase the staff's ability to understand and meet the needs of people with cognitive impairment, which in turn would strengthen the sense of security and trust in the care staff of the individuals concerned.

Karlstad's strategy was to develop a solution through an agile process in close collaboration between public and private sectors, based on real needs and with an integrated needs analysis. The resulting solution became ViroteaED, a digital competence development tool with VR as an enabler. This tool gives employees the opportunity to experience and understand different forms of cognitive impairment on a deeper level, which improves care and care through increased understanding and quality assurance.

Challenge

Karlstad thought about how, with the help of digital scalable technology, they could make people experience what it feels like to live with different types of cognitive impairment, in a way that would: 

 

  • Act as part of training/retraining for staff, where multiple people can share the same experience at the same time.  

  • Contribute to a better understanding of the situation of those affected. 

  • Be able to support different experiences, based on different types of cognitive impairment. 

  • Scaled up and further developed in small steps.

 

The digital service would mean that those who take part in it gain an increased ability to make everyday life more understandable for the individuals concerned, as well as an increased ability to meet the needs of those individuals who are unable to express what they want or need. This increases and strengthens the sense of security and trust in the care staff of those concerned.

Solution

Karlstad's philosophy regarding the solution to the challenge "Experience my reality" was that the solution needed to be based on a real perceived need from the public sector and developed in an agile process together with companies and the public sector. The service would be scalable and thus also develop over time, and the needs analysis was integrated into the entire process. The solution that emerged is a digital competence development tool with VR as an enabler and supports employees in what it is like to live with different types of cognitive impairment. This contributes to a better understanding of the situation of those concerned and contributes to quality assurance of care.

Results

The result has been positive for both LSS & elderly care employees. By undergoing an interactive training, the employee gets a "wow" experience and experiences a completely different feeling about the training situation than with a classic classroom training. VR as a motivational tool is powerful as the experience brings a sensation of being in the environment and experiencing the event firsthand. The fact that several people can share the same experience at the same time means that it is also possible to compare the experience, to develop the discussion about appropriate approaches and, based on the experience, to gain insight into how the care can be carried out in a better way.

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